Frequently Asked Questions

Our ordering process is simple and secure:

1. Browse our product catalog and add items to your cart
2. Proceed to checkout and complete your order
3. Contact us immediately via email or live chat with your order number and preferred payment method
4. We'll send payment instructions for your chosen method
5. Complete payment within 24 hours to secure your order

We offer multiple secure payment options:

• Cryptocurrency (10% Discount): Bitcoin (BTC), Ethereum (ETH), Tether (USDT)
• USA Only: Chime, Zelle, Apple Pay
• Bank Transfers: SEPA and IBAN transfers
• Regional Options: PayID (Australia), Revolut Transfer (Europe), Interac e-Transfer (Canada)

If none of these options work for you, contact us to discuss custom payment arrangements.

Yes, we have a minimum order value of $100. This helps us maintain our quality standards and operational efficiency while ensuring cost-effective shipping for our customers.

When you choose cryptocurrency as your payment method, you automatically receive a 10% discount on your total order value. The discount is applied at checkout before you complete your payment.

Benefits of cryptocurrency payments:

• 10% automatic discount
• Enhanced privacy and security
• Faster payment processing
• Lower transaction fees

Order modifications and cancellations are only possible before payment confirmation. Once payment is verified, your order enters our processing system immediately and cannot be cancelled or modified.

We operate from two strategic locations for optimal global shipping:

• USA Warehouse: Services North and South America with 2-7 day delivery
• Netherlands Warehouse: Services Europe, Asia, and worldwide with 3-10 day delivery

Shipping Options:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days (free on orders over $250)

Exact delivery times depend on your location and shipping method selected.

We take privacy seriously. All packages feature:

• Plain, unmarked boxes or envelopes
• No company logos or chemical references
• Generic shipping labels with neutral return addresses
• Discreet customs declarations (e.g., "laboratory supplies")
• Multi-layer protective packaging
• Neutral inner containers with simple codes only

We maintain a 98% successful delivery rate with our discreet packaging methods.

Yes, we provide full tracking information for all orders. Once your order is shipped, you'll receive:

• Tracking number via email
• Real-time shipping updates
• Estimated delivery date
• Carrier information and contact details

You can also track your order directly on our website using the "Track Your Order" feature.

To ensure same-day shipping:

• USA Warehouse: Orders must be placed and payment confirmed by 2:00 PM EST
• Netherlands Warehouse: Orders must be completed by 3:00 PM CET
• Express Shipping: Available until 4:00 PM local warehouse time

Orders placed after cutoff times or on weekends will be processed the next business day.

We have a comprehensive reshipment policy for such situations:

• Non-Delivery: If your order doesn't arrive, we offer reshipment or refund
• Wrong Items: Immediate reshipment of correct items
• Damaged Items: Reshipment after verification
• Missing Items: Reshipment of missing products

We guarantee all products are third-party tested and verified at over 98% purity. Our quality assurance includes:

• Independent laboratory testing
• Batch-specific certificates of analysis
• Rigorous quality control procedures
• Proper handling and storage protocols
• 100% genuine products guarantee

Lab test reports are available upon request for qualified researchers.

Yes, we offer custom synthesis services for specialized research needs. Our capabilities include:

• Molecular modifications and derivatives
• Analytical standards and reference materials
• Isotope-labeled compounds
• Scale-up synthesis
• Specific salt forms and enantiomers

To request custom synthesis, email us at contact@xpresschems.com with:

1. Compound name/IUPAC name
2. Molecular structure
3. Desired quantity and purity
4. Intended research use
5. Timeline requirements

Our quality assurance process includes multiple verification steps:

• Supplier Vetting: Rigorous screening of all suppliers
• Third-Party Testing: Independent laboratory analysis for each batch
• Documentation: Complete certificates of analysis
• Storage Standards: Climate-controlled storage facilities
• Handling Protocols: Proper handling to preserve integrity
• Batch Tracking: Complete traceability for all products

Yes, we provide comprehensive documentation for qualified researchers:

• Certificates of Analysis (COA)
• Safety Data Sheets (SDS)
• NMR spectra
• HPLC chromatograms
• Mass spectrometry data
• Additional analytical data upon request

Contact our support team with your specific documentation requirements.

Our products are available exclusively to:

• Qualified researchers with appropriate education
• Academic and research institutions
• Pharmaceutical and chemical companies
• Certified laboratory professionals
• Government research facilities

Researchers must follow strict safety protocols:

• Personal Protective Equipment: Lab coats, safety goggles, gloves, appropriate respiratory protection
• Ventilation: Work in properly ventilated areas or fume hoods
• Emergency Equipment: Eye wash stations, safety showers, fire extinguishers readily accessible
• Storage: Proper chemical storage with clear labeling
• Documentation: Safety Data Sheets accessible at all times
• Training: Proper training in chemical handling and emergency procedures

Yes, we comply with all international regulations and cannot ship to locations where specific compounds are prohibited by law. Restrictions may apply to:

• Countries with specific chemical import bans
• Regions with strict analog laws
• Locations with customs restrictions
• Areas with shipping carrier limitations

Researchers are responsible for understanding and complying with their local regulations. Contact us for specific shipping inquiries.

We have zero tolerance for product misuse. Strict prohibitions include:

• No human consumption under any circumstances
• No in-vivo testing without proper approvals
• No medicinal or diagnostic use
• No distribution to unauthorized personnel
• No use outside controlled laboratory settings

We offer 24/7 customer support through multiple channels:

• Live Chat: Instant assistance available 24/7 on our website
• Email: contact@xpresschems.com (response within 2-4 hours)
• Website Contact Form: Available on our Contact Us page

Our support team includes chemistry professionals who can provide technical guidance and assistance with your research needs.

Yes, we offer competitive pricing for bulk orders and wholesale partnerships:

• Volume Discounts: Progressive pricing based on order quantity
• Contract Pricing: Custom agreements for recurring orders
• Wholesale Partnerships: Exclusive deals for distributors and resellers
• Institutional Pricing: Special rates for research institutions

Contact our wholesale team at contact@xpresschems.com to discuss your specific needs and receive a custom quote.

Due to the nature of our products, we have specific policies:

• No Returns: We cannot accept returns once products are delivered for safety and regulatory reasons
• Refunds/Reshipments: Offered for non-delivery, wrong items, damage, or missing items
• 48-Hour Reporting: Issues must be reported within 48 hours of delivery
• Documentation Required: Order details and photos if applicable
• Discreet Processing: Refunds processed with no product or company details shown

See our complete Refund & Reshipment Policy for detailed information.

While we don't have a formal loyalty program, we offer several ways to save:

• 10% Crypto Discount: Automatic discount on all cryptocurrency payments
• Bulk Order Discounts: Volume-based pricing for larger quantities
• Free Express Shipping: On all orders over $250
• Wholesale Pricing: For qualified partners and large-volume clients

Contact us to discuss custom arrangements for regular customers.