Fast EU & US Fulfillment (2–5 Day US Shipping)
Scientific Support Available Mon–Fri
Netherlands HQ • US Distribution Center
Global Shipping with Full Tracking
Contact Us
We're here to help. Whether you have a question about our products, need assistance with an order, or want to discuss a wholesale partnership — our team is ready to assist you.
We're Here to Help
At Xpress Chems, we believe that excellent customer support is essential to the research community. Our team includes individuals with backgrounds in chemistry and laboratory research — so when you contact us, you're speaking with people who understand your scientific context and can provide meaningful assistance.
Whether you need help with product selection, documentation, order status, or have a question about our policies, we're here to help. We pride ourselves on responsive, knowledgeable support that goes beyond basic order tracking.
Choose the contact method that works best for you, and we'll get back to you as quickly as possible.
Contact Methods
Choose the contact method that works best for you. Our team is available to assist with any inquiries about our products, services, or policies.
Send us an email and we'll respond within 24 hours during business days. For urgent inquiries, please use our live chat.
Live Chat
Chat with our support team in real-time during business hours. Get immediate assistance with your questions.
Support Hours
Our team is available Monday through Saturday to assist you with your inquiries.
Support Options
Our team is equipped to assist with a wide range of inquiries. Here are some of the ways we can help:
Order Assistance
Questions about placing an order, product availability, or order status.
Documentation Requests
Request Certificates of Analysis, batch records, or other documentation.
Shipping Inquiries
Questions about delivery times, tracking, or shipping options.
Product Questions
Technical questions about our products, applications, or specifications.
Wholesale & Bulk Orders
Inquiries about wholesale pricing, bulk orders, or institutional accounts.
Custom Synthesis
Requests for custom synthesis or specialized compounds not in our catalog.
Returns & Issues
Questions about returns, damaged shipments, or quality concerns.
Institutional Partnerships
Inquiries about university, government, or corporate partnerships.
Knowledgeable support team
Our support team includes individuals with backgrounds in chemistry and laboratory research. When you contact us, you're speaking with people who understand your scientific context and can provide meaningful assistance.
Office Locations
We operate from two strategic locations to serve researchers in Europe and North America with fast, reliable fulfillment.
European Distribution Center
Netherlands
Primary warehouse and laboratory operations. Serves EU, UK, and international customers with temperature-controlled storage and on-site analytical testing.
North American Fulfillment Center
United States
Strategic US warehouse providing domestic delivery to researchers in the United States and Canada with reduced customs delays and regional quality inspections.
Global reach
With warehouses in the Netherlands and the United States, we serve researchers in over 50 countries worldwide — providing faster delivery, reduced customs delays, and regional quality inspections.
Ready to get in touch?
Whether you have a question about our products, need assistance with an order, or want to discuss a wholesale partnership — our team is ready to assist you. Reach out today and we'll respond promptly.