At Xpress Chems, we are committed to providing our customers with high-quality research chemicals and exceptional customer service. To ensure that our customers have a positive experience when shopping with us, we have established the following terms and conditions:
1. Age Requirement
Customers must be at least 18 years of age to purchase our products. By placing an order, you certify that you are at least 18 years of age.
2. Product Intended Use
Our products are intended for research purposes only and are not for human consumption. It is the responsibility of the customer to ensure that their use of our products is in accordance with all applicable laws and regulations.
3. Product Information
We make every effort to provide accurate and up-to-date information about our products on our website. However, we cannot guarantee the accuracy of this information and are not responsible for any errors or omissions.
We only accept the following payment options;
- Apple Pay
- E-Transfer (Canadian Clients only)
We offer discreet free shipping worldwide on all of our products. Shipping times may vary depending on your location. We are not responsible for any delays or issues with shipping that are beyond our control.
6. Refunds and Returns
We understand the importance of reliable and timely delivery when it comes to our products. Therefore, we offer a refund policy to provide you with peace of mind regarding your order.
In the event that your package does not reach you within the expected delivery time, we offer one refund for such instances. We will closely monitor the progress of your shipment and make every effort to ensure its timely delivery.
If, despite our best efforts, the second package also fails to reach you within the expected timeframe, you will be eligible for a refund. We value your satisfaction as our customer and aim to resolve any delivery issues promptly and efficiently.
Please note that specific terms and conditions may apply to the refund process. Our customer support team will be available to guide you through the necessary steps and provide further details should such a situation arise.
7. Intellectual Property
All content on our website, including text, images, and logos, is the property of Xpress Chems and is protected by copyright and other intellectual property laws.
We respect the privacy of our customers and are committed to protecting their personal information. We will never share or sell your information to third parties.
9. Disclaimer of Liability
We are not liable for any damages or injuries that may result from the use of our products. By purchasing our products, customers assume all risks and responsibilities associated with their use.
10. Governing Law
These terms and conditions are governed by the laws of the United States and the State of California. Any disputes arising from these terms and conditions will be resolved in accordance with California law and the jurisdiction of California courts.
By placing an order with Xpress Chems, you agree to these terms and conditions. If you have any questions or concerns, please contact us before placing your order.