Frequently Asked Questions (FAQs)
What is XPRESS CHEMS?
XPRESS CHEMS is a trusted international provider of high-purity research chemicals for laboratory and scientific use. We maintain rigorous quality control standards, full regulatory compliance, and ensure discreet shipping to customers worldwide. Our operations are structured to efficiently serve both North American and European markets.
Are your products legal?
Yes, we strictly comply with all applicable international laws and regulations for research chemical distribution. All products are sold for laboratory research purposes only and are not intended for human consumption. It is the buyer's responsibility to verify and ensure compliance with their country's specific laws and regulations before purchasing. For European customers, we adhere to EU chemical regulations (REACH) and all relevant directives.
How do I place an order?
Browse our extensive catalog, add items to your cart, proceed to checkout, and place your order. After completing checkout, please contact us immediately via live chat or email with your order number for payment instructions. Our team will guide you through the secure payment process based on your location and preferred payment method.
What payment methods do you accept?
We accept multiple secure payment options tailored to different regions:
- Cryptocurrency (Bitcoin, Ethereum, Litecoin) with a 10% discount
- Bank transfers (SEPA transfers for European clients)
- Chime, Zelle, and Apple Cash (USA clients only)
- Interac E-Transfer (Canada clients only)
- Additional EU-friendly payment options available upon request
How does shipping work?
We operate from multiple strategic locations to ensure fast, reliable delivery. For all US orders, we ship from within the United States for quicker delivery and reduced customs scrutiny. For all European orders, we ship from our facility in the Czech Republic, ensuring seamless delivery within the EU without customs delays. We offer discreet worldwide shipping with full tracking capabilities. Orders placed before 12 PM typically ship the same business day. Delivery times vary based on your location and selected shipping method.
What are your shipping times for different regions?
Our shipping times vary by region:
- USA: 2-3 business days (shipped from within the US)
- Europe: 2-3 business days (shipped from Czech Republic)
- Canada: 3-5 business days
- Australia/NZ: 3-7 business days
- Rest of World: 5-10 business days
Express shipping options are available at checkout for faster delivery.
Do European customers need to pay import taxes?
For orders shipped from our Czech Republic facility to EU addresses, no import taxes or customs duties apply as these are intra-EU shipments.
What is your refund and reshipment policy?
If you receive incorrect, damaged, or defective products, we offer a full refund or free reshipment. For orders lost in transit, we provide reshipment once tracking confirms non-delivery. We maintain a 99% successful delivery rate across all regions. European customers benefit from our Czech warehouse which enables faster resolution of any shipping issues within the EU. Please report any issues within 14 days of receipt.
Can I request a custom product or synthesis?
Yes! We specialize in fulfilling custom research chemical requests and small-scale synthesis projects. Our European laboratory in the Czech Republic allows us to efficiently serve EU researchers with custom compounds. Contact us via email or live chat with your specific requirements, quantity needs, and intended research application.
How do I contact support?
You can reach our international customer support team 24/7 via live chat or email at contact@xpresschems.com. Our team has representatives knowledgeable about both US and European regulations and can assist in multiple languages including English, German, French, and Spanish.