USA
and
Europe
Refund & Reshipment Policy
Our commitment to fair resolutions, discreet handling, and customer satisfaction.
Our Guarantee to You
Customer Protection Comes First
At Xpress Chems, we stand behind every shipment. If an issue occurs, our refund and reshipment process ensures a fair and fast resolution.
When You're Eligible
Non-Delivery
Full reshipment or refund after delivery investigation.
Wrong Item Sent
We correct the shipment immediately or refund you in full.
Damaged Package
Replacement or refund available with photo evidence.
Missing Items
Reship missing products or issue a partial refund.
Customs Seizure
One-time discreet reshipment may be provided depending on case.
Processing Errors
Immediate correction or full refund if confirmed.
Refund Resolution Process
Step 1 β Report the Issue
Contact support within 48 hours with your order number and documentation.
Step 2 β Investigation
Our team reviews the claim and may request additional proof.
Step 3 β Resolution Offer
We propose either a reshipment or refund depending on the situation.
Step 4 β Completion
Refunds are issued within 3β5 business days or reshipments dispatched immediately.
Reshipment Options
Fast & Discreet Replacement
Reshipments are processed quickly using the same discreet packaging and trusted couriers. Alternative packaging options may be offered for sensitive destinations.
Shipping & Processing Notes
Fast Processing
Orders ship within 24 hours after payment confirmation.
Worldwide Coverage
Ships from Texas (USA) and Czech Republic (EU).
Discreet Delivery
No product identifiers, no signature required, PO box supported.
Need Help With an Order Issue?
Our support team is available 24/7 via live chat or email:
contact@xpresschems.com
