Refund & Reshipment Policy
Our Commitment to Quality
At XPRESS CHEMS, we ensure that all products meet strict quality standards. If you encounter any issues with your order, we are here to help.
Eligibility for Refunds
Refunds are only applicable in the case of defective products, incorrect orders, or undelivered shipments. Requests must be made within 7 days of receiving the package.
Reshipment Policy
If your order is lost, damaged, or incorrect, we will reship the correct items at no additional cost.
How to Request a Refund or Reshipment
To file a refund or reshipment request, please contact our support team via live chat or email at contact@xpresschems.com with your order number and proof of issue.
Crypto Payment Refund Policy
Due to the nature of cryptocurrency transactions, crypto payments are non-refundable. However, if eligible, a reshipment will be provided.
Processing Time
Refunds and reshipments are processed within 3-5 business days after approval.