Shipping & Delivery
Fast, reliable, and discreet worldwide shipping with a 98% delivery success rate
Shipping Methods & Options
Express Shipping
Priority processing and expedited delivery for urgent research needs.
Standard Shipping
Reliable and cost-effective shipping for standard research timelines.
Strategic Warehouse Locations
USA Warehouse
Netherlands Warehouse
Order Processing Timeline
Order Placement & Payment
You complete your order and contact us for payment instructions. Payment must be confirmed within 24 hours.
Payment Verification
Our team manually verifies your payment for security. Contact us immediately after ordering to expedite this process.
Order Processing
Quality control check, discreet packaging preparation, and documentation assembly at our warehouse.
Shipping & Tracking
Order handed to shipping carrier with tracking information generated and sent to you via email.
Delivery
Your discreetly packaged order arrives at your specified address. Most orders arrive within 2-7 business days.
Discreet Packaging Guarantee
Your Privacy is Our Priority
Every package is carefully prepared to ensure complete anonymity from our warehouse to your laboratory. Our discreet packaging methods have achieved a 98% successful delivery rate while maintaining absolute customer confidentiality.
Neutral Outer Packaging: Plain cardboard boxes or padded envelopes with no company logos, branding, or chemical references
Generic Shipping Labels: Shipping labels show only essential delivery information with neutral return addresses
Discreet Customs Declarations: Customs forms use generic descriptions like "laboratory supplies" or "research materials"
Multi-Layer Protection: Multiple layers of protective materials conceal contents and prevent identification during transit
Complete Anonymity
No product names or company references on any packaging or documentation
International Shipping
Worldwide Delivery Service
We ship to over 50 countries worldwide with reliable international shipping options. Our dual warehouse system ensures optimal delivery times regardless of your location.
Customs Compliance: All international shipments include legally compliant, discreet customs documentation with generic descriptions
Import Regulations: Customers are responsible for understanding and complying with import regulations in their country
Duties & Taxes: International customers are responsible for all import duties, taxes, and customs fees
Restricted Locations: We cannot ship to locations where specific compounds are prohibited by local laws
Global Reach
Serving researchers in over 50 countries with reliable international shipping
Frequently Asked Questions
To ensure same-day shipping:
- USA Warehouse: Orders must be placed and payment confirmed by 2:00 PM EST
- Netherlands Warehouse: Orders must be completed by 3:00 PM CET
- Express Shipping: Available until 4:00 PM local warehouse time
Orders placed after cutoff times or on weekends will be processed the next business day.
Yes, we provide full tracking information for all orders. Once your order is shipped, you'll receive:
- Tracking number via email
- Real-time shipping updates
- Estimated delivery date
- Carrier information and contact details
You can also track your order directly on our website using the "Track Your Order" feature.
We have a comprehensive reshipment policy for such situations. Refunds or reshipments are offered for:
- Non-delivery (after investigation)
- Wrong items shipped
- Items damaged in transit (with evidence)
- Missing items from package
Important: You must report any issues within 48 hours of delivery with order details and photos if applicable.
Address changes are only possible before payment confirmation. Once payment is verified and your order enters processing, we cannot change the shipping address due to our automated systems and security protocols.
If you need to change your address, contact us immediately after placing your order but before completing payment.
Yes, we can ship to PO boxes using our standard discreet packaging methods. However, please note:
- Express shipping options may be limited for PO box deliveries
- Some carriers require signature confirmation which may not be available for PO boxes
- Delivery times may be slightly longer for PO box addresses
Ready to Place Your Order?
Experience our fast, reliable, and discreet shipping service trusted by researchers worldwide.